A unified system for running a service business
An auto service center, a repair shop within a fleet, a specialized workshop: Equipmetry Station fits any service business that works with corporate clients. The type of equipment doesn't matter, from passenger cars to locomotives. The system carries a vehicle from intake to payment: ticket, work order, estimate, warehouse, documents, cash desk. Every work order shows cost, client price and margin.
4,670 units of corporate transport: from city ambulances to the akimat's vehicle fleet
The work order is closed, the financial result isn't known
A workshop lives on work orders. Take the vehicle in, take it apart, find the fault, order the part, do the work, hand it back. Dozens of work orders a day.
Every one of them rests on everyone staying in sync. The intake person knows one thing, the mechanic another, the warehouse clerk a third. The part you need is either in stock, or it gets ordered in a rush, and the vehicle sits on the lift an extra day. Meanwhile the client is messaging, asking when it will be ready.
What's happening with their vehicle, the client only hears secondhand. The conversation scatters across chats, agreements get lost, and everyone remembers the deadline differently.
How much was earned on the work order isn't clear right away either. Parts got written off as the work went, some were bought back in at a higher price, the mechanic spent more time than planned. The price was quoted at the start, before half of this had even happened.
By the end of the month the revenue adds up, but the profit isn't where anyone expected it to be.
What Station does
The workshop and the equipment owner work in one system. Each has their own workspace, the data is shared: both sides see the same work order, the same status, the same documents.
The client's fleet, in the system
The client's equipment is entered as profiles: model, mileage, service history, past repairs. A ticket is created against a specific vehicle, not a description in a chat.
Tickets and work orders
A ticket turns into a work order with an assigned mechanic, jobs and parts. The client sees what stage their vehicle is at, with no calls or messages.
Estimate and margin
Every work order calculates its own economics. Cost includes both parts and the labor of mechanics and other people working the order. The client price sits right next to it, so the financial result is visible as the work happens, not at month-end.
Warehouse and procurement
Parts are requested for a specific work order and written off on issue. Shortages are visible ahead of time, and purchasing runs with price control.
Documents and payment
The defect report, work order, installation certificate, invoice and acceptance certificate are assembled from the work order's data. Payment is recorded at the cash desk.
The path from ticket to payment
Every work order follows one route. The content of the work changes, the order of steps stays the same.
Ticket
The client leaves a ticket for a specific vehicle from their fleet: what happened, how urgent it is, with photos. The ticket is immediately linked to the vehicle and its history.
Intake and defect assessment
The foreman inspects the vehicle, records the faults, draws up a defect report. Anything found beyond what was reported goes into the same document.
Work order
A work order opens from the ticket: an assigned mechanic, a list of jobs, the parts needed. This is also where the cost is calculated: parts plus the labor of those working the order.
Estimate for the client
A markup is added to the cost, producing the client price. The estimate goes for approval, and work doesn't start until it's confirmed.
Parts from the warehouse
Line items from the work order are requested from the warehouse and issued against this work order, writing down stock. Whatever isn't in stock goes to procurement.
Completion and acceptance
The mechanic closes out the work, a parts-installation certificate is drawn up. The client sees the completion in their workspace.
Documents and payment
The work order, invoice and acceptance certificate are generated from the work order's data for the right legal entity. Payment is recorded at the cash desk, and the work order's financial result is closed.
Every work order's economics are visible right away
The estimate and the work order calculate money at the same time. While the mechanic is working, the shop owner already sees how this job will turn out.
Cost
Made up of parts at their receiving price and the labor of everyone working the order: mechanics, diagnosticians, everyone who closes it out. Actual time counts, not planned time.
Client price
Built from cost plus a markup. The markup is set by type of work and category of part, not eyeballed on each individual work order.
Margin
The difference is visible for every line item and for the work order as a whole. A loss-making job becomes visible before the vehicle even leaves the shop.
Reports are built from the same data. You can see which types of work bring in more, which clients cost more than they pay, and where the markup doesn't cover the real costs.
Warehouse and procurement
The workshop's warehouse exists for work orders. So parts movement is tied to them, not tracked as separate inventory.
Issued against the work order
The mechanic requests line items straight from the work order. The warehouse clerk picks and issues them, writing down stock. You can see which part went to which vehicle and which work order it is installed in.
Stock and shortages
Items not in stock are visible at the moment they're requested. A shortage goes to procurement right away, not once the vehicle is already sitting on the lift.
Procurement and price control
Purchases are tracked in the system with a supply history. A deviation from the usual purchase price is flagged: whatever was bought at a higher price directly affects the work order's cost.
Inventory count
Recounting stock is done in the system, and discrepancies are recorded with the line items and the person responsible.
A work order's parts cost is taken from the actual receiving price. Nothing needs to be recalculated by hand.
Documents from the work order's data
Every document is generated from what's already entered in the work order. Nothing gets typed twice.
Operational documents
The defect report at inspection, the requisition and transfer note when issuing from the warehouse, the parts-installation certificate when the work is finished.
Documents for the client
The work order agreement, the invoice, the completed-work certificate. The client's details are pulled from their profile.
Multiple legal entities
If the service business has more than one legal entity, the document is issued from the right one. The letterhead, details, signatures and logo come from the selected organization's profile.
Templates and numbering
The look of the documents is configured once: wording, signatures, logo, VAT. Numbers are assigned automatically from the configured counters.
All documents for a work order are stored together with it, and the work order itself stays in the client's profile and in that specific vehicle's repair history. Any document can be pulled up a year later without digging through folders and chats.
Each side has its own workspace
The service company and the equipment owner see the same work order from different sides. Each works in their own workspace and sees what belongs to them.
The service company's workspace
Tickets, work orders, mechanics and their workload, warehouse, procurement, cash desk, reports. The economics of every work order and of the business as a whole.
The equipment owner's workspace
Their own fleet as profiles, the service history for every vehicle, the status of ongoing repairs, estimates awaiting approval, documents and invoices.
What the client sees
The stage of work on their vehicle, the estimate's line items, what was replaced and for how much. The service company's cost and margin stay invisible to them.
One company, two workspaces
A business with its own repair shop can hold both workspaces itself. An employee logs in under the right role and sees the set of data that goes with it.
Chats stop being where agreements live. Estimate approval, work status and documents all sit in the same place as the work order itself.
What changes in the numbers
The range depends on how record-keeping is set up today.
Indirect impact
Loss-making jobs are visible right away
A work order where the markup doesn't cover costs becomes visible before the vehicle leaves the shop.
Mechanic workload is measurable
You can see who closes how many work orders and how long routine jobs take.
Clients stop calling
Work status and the estimate are available in their workspace, so phone questions disappear on their own.
Conversations with clients run on data
What was replaced, when, and for how much — all recorded and confirmed by documents.
Who runs on Station
Service company, Aktau
Servicing the city's corporate fleet: from ambulances to the akimat's vehicle fleet
How the rollout works
Implementation follows six steps across three phases: a survey of intake and repair processes, configuring the work catalog, markups, warehouse nomenclature and document templates, and launch with training for intake staff, mechanics and warehouse clerks.
Clients connect gradually. First the system runs inside the service company, then workspaces open for equipment owners, starting with those who have the largest volume of service.
See Station in action
Get in touch and tell us about your business. We will discuss how we can help and show you the system live.